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the
PD
Pro 3.7 updater - free
to legitimate users of prior 3.x
Read about it:
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Having Problems GETTING
to the Updater?
Before doing anything
else > check this
information
Having Problems RUNNING
the Updater?
ouch! Running on a Mac with VmWare's
VmFusion? You may not have support of
multimedia acceleration extensions, i.e. MMX,
depending on your version or config, if so
then try the 3.6
patch
(8.72 MB) instead of the latest 3.7
update
There have been a few rare
reports of problems with the 3.6 update
installer, such as a Runtime error '7' - Out
of Memory. We don't know exactly what's
causing this yet but in a few cases, these
tips have helped, so try these workarounds:
Before
downloading the installer:
- If you are unable to access the
download page after the registration form
page, it is possibly because of having
disabled cookies. Make sure your browser
accepts cookies from www.thebest2d.com if
you have your web browser configured to keep
tight cookie controls.
After
downloading the installer:
- You must have a legitimate, working
PD Pro v3.x installation. No demo version of
3.x. It can be an NFR (review) copy, an
upgrade to v3.0 from v2.x or a straight 3.1,
3.1a, 3.2, 3.5 or 3.6 installation or
anything updated from 3.x to 3.6 with prior,
legitimate free patches. It is also ok (we
think) to still have a 2.x installation of
the free 1.2 version installaed, as long as
they're in different, separate folders and
you know which one contains the 3.x
installation. During the update installation
you will have an opportunity to specify
which folder to update to 3.7.
- reboot your system
- make sure no Dogwaffle
session is currently running
- do a "Disk Cleanup" on
your C: drive. Open 'My Computer' and
right-click onh the C: drive to select
Properties...; then click the [Disk
Cleanup] button. This should clean out
files that have been lurking in your
Temp folder for a long time. If
that didn't fix it,...
- manually clean
out the user-specific (local) Temp
folder. This is a folder
(in Windows XP) which is found in
C:\Documents and
Settings\[user login]\Local Settings\Temp
For
example, if your login name is 'Bob' then you
should find the folder in C:\Documents
and
Settings\Bob\Local Settings\Temp
Please do not remove the Temp folder
altogether, just the files found in it.
Note also that some files therein might be
locked or protected from deletion because
they may be in use by other current
processes such as text editors, email
services and other tasks which your login
sequence started. Look around, perhaps
it's a good time to cleanup and remove the
junk that's been accumulating in there
over the years ;-)
If that
still doesn't let you do the update, try
this:
- manually clean out the
system Temp folder (in C:\WINDOWS\Temp).
Don't remove the Temp folder itself, but
you could remove the files and folders
inside it. Be sure however that no other
programs are running which might
possibly be using a subfolder in Temp or
a scratch file. It's best to stop other
programs before installing.
- If your anti-virus
program is suspected of interfering with
the installation, disable your
anti-virus program just before getting
ready to install PD Pro. Don't forget to
re-enable it thereafter.
If you still can't apply the update please
contact us through the forum and provide details
of your OS version and hardware configuration,
and exactly which version of PD Pro 3 you have. |
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