The Problem:
You get a
runtime error 339 either at installation or at
attempting to use Dogwaffle. This has been seen occasionally
(rarely, but still) more with the installation
of the free update patches (such as going from
PD Pro 3.5 to 3.7, 4.0 to 4.1, etc...) and PD
Particles but may also be seen in other cases,
and other software.
The runtime error 339 was seen in such cases and
it affects an .ocx file such as the COMDLG32
(Common Dialog, a VB runtime utility) which fails
to load or register, and it might be related to
this.
Sometimes it's
UAC (User Account Control) that's preventing the
replacement of this important OCX, that's fine,
disable UAC tremporarily and try again after
rebooting. Sometimes there's more to it.
If you have ever
installed software from Corel (such as Paint Shop
Pro 12 X2) on the system then you'll want to check
if a psiservice process is running, just in case
this is the culprit in your case too.
Here's info
about the psi service
http://www.protexis.com/support/software-user-support-center/psiservice/
The
Solution: (perhaps)
Here's help:
http://blog.rogersoles.com/technology/corel-paintshop-pro-malware/
If you have PSP or other Corel tools you may
want to check if your system has this 'condition',
a service named psiservice, running as described
in the above url... it may have interfered with
installing PD Pro 3.7 update, 4.1 update and
others. It has been classified as spyware by some
antivirus vendors, or as 'potentially unwanted
application'.
If you find that removing this service fixes past
issues on your system and enabled you to update to
the latest available Dogwaffle please let us know.
It may well be that Windows Vista 64 or UAC were
not to blame after all.
If you want to see whether your system is running
the malware service, use the Task Manager and
click the Services tab. Or you can do a more
through inspection with a free tool from ESET,
called ESET SysInspector, found in the downloads
area at www.eset.com - look for free
utilities downloads in the home downloads group.
SysInspector is a great tool for an overall health
snapshot of your system, identifying suspicious
looking dlls, processes, registry entries
(hijacks) and other traces of rootkits and
possible malware, without full scanning. You can
occasionally run it to compare a log of before and
after installing new software.
After running the system inspection tool from
Eset, move the slider to the right, into the deep
orange or close to the extreme red and look for
files that stand out as suspicious, are recognized
as dangerous.
Then right-click them, and select the option for
searching and researching them online, to see what
others have reported about the selected item. Many
times you'll see if it's labeled as spyware.
Good luck, and please report your findings on the
forums if this helped you get waffling again
|
Project
Dogwaffle & PD Pro:
